General Questions

What types of public records does Community Safety search?

National Criminal Databases Search criminal records databases from all 50 states, including digitized records from Department of Corrections, Administrative Office of the Courts and county court records. Sex Offender List Search a multi-state sex offender registry that includes hundreds of thousands of offender records nationwide. Domestic Watch Lists Search U.S. government lists, including the FBI’s Most Wanted and the Office of Foreign Assets Control (OFAC). To integrate additional services, such as Motor Vehicle Records Search, Global Terrorist Watch List Search or Professional License Verification, please contact us.

How long does it take to get results on members?

The Community Safety API delivers screening results instantly, so your new members experience no delay in signing up.

What personal member information is needed for community screening?

In general, the more personal identifiers you can provide, the higher the accuracy. At a minimum, we require a member’s full legal name (first name, last name, and middle is recommended but not required), and date of birth. An email address or current home address is also very helpful.

How is member information kept secure?

All transmission of personal data uses SSL (Secure Sockets Layer) and secure firewall, a robust protocol for encrypting data online (check your browser’s address bar for the “https://” prefix—this means you’re surfing with SSL protection). HTTPS connections are used throughout our process, with the additional security layer of two-factor authentication in our Community Safety portal.

What is needed for compliance?

The FCRA is a federal law that regulates the collection and use of information used in consumer reports, commonly referred to as background checks. While regulations for the peer-to-peer economy continue to evolve, recent years have seen the plaintiff’s bar come down hard on those platforms that don’t abide by the spirit of the FCRA, even for non-hiring situations. Per FCRA and various state regulations, we require written authorization from the member before they can be screened. By obtaining consent, companies can officially certify that they have: • Notified applicants regarding the details of the screening process. • Informed applicants about their legal rights in case of an adverse action. • Made efforts to ensure applicant privacy and prevent discrimination. Various state laws may also apply to community screening. Our dedicated account management and in-house compliance experts will work with you to develop a fully compliant method, seamless to your user experience.

How does Community Safety work?

Community Safety is a secure API and web-based portal that integrates anywhere in your member lifecycle. With minimal personal information, the API searches millions of public records in milliseconds, returning results that your internal teams can use to evaluate risk on your peer-to-peer platform. For more information, visit our overview page, or contact us directly.

What is Adverse Action?

Adverse Action occurs when a company denies an applicant entry into its community based in whole or part on information found in the background check. Federal law requires companies follow a specific process in order to remain in compliance with the FCRA. Goodhire has years of experience with the FCRA, as well as a dedicated team of in-house compliance experts ready to help you implement and manage a compliant Adverse Action process. Сontact us to learn more.