Verification Protocols


Verifying Party

Any person, department or third-party service whose purpose is to verify official personnel, educational or licensure records.

Valid Attempt

Defined as, but not limited to:

  • Any contact with the Verifying Party
  • Leaving a message for the Verifying Party
  • Awaiting results, requested via fax, email or Web service, from anythird-party verification provider
  • A request for release or additional information from Client

Valid Telephone Number

Number provided by the client or a working number retrieved from any ofthe following sources, including but not limited to:

  • An internal Verifying Party Database
  • Directory assistance
  • Various commercially available databases
  • Internet search engines/websites (e.g. Google)
  • Secretary of State / State Board of Education Websites
  • The number provided by the consumer or user


How Verification Works

Standard Process*

Following the establishment of Valid Telephone Number:

  • For Education Verifications and Professional License Verifications, we’ll make up to three Valid Attempts in three business days
  • For Employer Verifications, we’ll make up to five Valid Attempts in five business days
  • As needed, additional research is conducted in an effort to obtain an alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is located, additional Valid Attempts will be made using alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is not located, the order may be closed
* This process may change on a case-by-case basis based on the nature of order.