Frequently asked questions.
What services does GoodHire offer?
Social Security Number Trace Using credit bureau databases, we ensure your candidate is using their own social security number.
Address History We work with the major credit bureaus to locate and verify previous home and work addresses.
National Criminal Records Check If your candidate has been convicted of a felony or serious misdemeanor, you’ll want to know the details. GoodHire has the instant tools to make sure you do.
County Criminal Court Check To get the most up-to-date, detailed criminal records, GoodHire can dispatch a court runner to manually check the candidate’s local county court records.
Terrorist Watch List Check Make sure your applicant isn’t a known terrorist, drug trafficker, or importer of weapons of mass destruction.
Sex Offender List Check Our criminal background checks can go a step further to focus on the list of registered sex offenders.
Education Verification It’s easy to fake a diploma. We call schools directly to verify your candidates’ educational background.
Employer Verification Be certain your candidate’s resume isn’t padded. We’ll contact a previous employer to verify your candidate’s position.
Motor Vehicle Records Check Check to see if your candidate has a valid driver’s license and a clean driving history.
What types of background screening give the best results?
Many factors contribute to a background-screening package that’s most effective for a given business, including the industry, the expected turnaround time, and budget. Criminal Background Screening is generally the foundation of a pre-employment background check, while additional services, like Education and Employer Verification can mitigate candidate dishonesty and speed-up the hiring process.
Where does GoodHire get its data?
GoodHire partners with a variety of FCRA-certified providers whose comprehensive databases compile state and federal records. Our team of experienced court researchers conducts on-site court record checks, while a team of professional educational and employment search specialists pursue direct verification of candidate credentials. Read more
What info do I need to get from candidates in order to run a background check?
At a minimum, GoodHire will need your candidate’s Social Security Number, first and last name, date of birth, and current home address. We’ll also need to know if your candidate has ever lived in California. Depending on the additional screening services you select, we may need more information about a candidate’s educational and employment history. Where applicable, GoodHire clearly outlines the specific information needed.
Why do I need to get my employee’s consent before running a background check?
In order to legally run a background check, the Fair Credit Reporting Act (FCRA) requires that employers obtain written authorization from the job candidate or employee before they can be screened. Click here for a sample consent form.
By obtaining consent, employers can officially certify that they have:
- Notified candidates about the details of the background screening process.
- Informed candidates about their legal rights in case of an adverse action. Learn more.
- Made efforts to ensure candidate privacy and prevent discrimination.
How do I obtain my employee’s consent using GoodHire?
With GoodHire, obtaining employee consent is simple. Here are the two options you (the employer) can choose from in order to start a legally compliant background screening process.
E-consent via email
The quickest and most efficient way to obtain a candidate’s consent is via email. After you provide your candidate’s email address, GoodHire will send the candidate a link to complete the consent form online, where they can read the fine print and sign the document digitally. The e-consent form works on all devices, including smartphones and tablets.
We recommend that you choose the e-consent option as your preferred consent method because it allows us to start the background screening process more quickly and deliver the reports to you in a shorter timeframe. Additionally, since GoodHire’s legal department has reviewed our template consent forms, employers can ensure that they have met all FCRA compliance requirements.
Upload or fax a signed consent form
If you already have a copy of your candidate’s signed consent, you can choose to scan and upload the form to GoodHire. Due to legal compliance requirements, GoodHire manually reviews and approves each scanned or uploaded consent form, which may delay the report. If this method is preferred to the e-consent, we recommend using our pre-approved consent form.
Is my candidate’s sensitive personal data stored securely?
Absolutely. All transmission of personal data uses SSL (Secure Sockets Layer), a robust protocol for encrypting data online (check your browser’s address bar for the “https://” prefix—this means you’re surfing with SSL protection). HTTPS connections are used throughout GoodHire’s checkout process for payment protection, and whenever you’re logged in to the site.
How does GoodHire deliver my reports?
To protect your candidates’ privacy and ensure the security of their data, background reports will be available on the GoodHire website. You’re automatically notified by email when a report is complete, with the option of incremental notification upon completion of various sections of the report. If you prefer not to be notified via email, it’s easy to turn off this feature in the Account Settings section.
How long does it take to complete a background report?
Before we can deliver your first report, there’s a one-time delay as GoodHire verifies your business per FCRA guidelines. This typically takes less than 24 hours, and again, is only necessary before issuing your first report.
After the one-time company verification is complete, report delivery time varies with report type. Our Value Report offers the speediest delivery, often nearly instant. The Standard Report adds an on-site county criminal record and Terrorist Watch List check, which takes approximately 1–3 days. Finally, the Comprehensive package (which adds employment and education verification to the mix) can take up to 5 days to complete.
Any time you make a purchase, we’ll provide an estimated delivery time for completion. Also, to save you time, each section of the report is viewable on completion, regardless if another section is still in progress. Read more