Background Checksour Service Difference

We Serve You Better

We deliver more than a great platform. With GoodHire, you’ll get expert, professional guidance right from the start.

5-Star Support

Our Exceptional Service Is What Makes Us Different

Regardless of your company’s size or the number of screens you need, we’re here to help your employment screening process go smoothly.

  • US-Based Support
    FCRA-certified reps are ready to answer your background screening questions
  • Dedicated Account Managers
    For larger customers, dedicated team members provide a consultative experience
  • Great Candidate Experience
    Positive, respectful candidate workflow gives a good impression from the start

by the numbers

GoodHire’s Customer Support Stands Out

In a recent TechValidate survey, GoodHire customers were asked how our customer support compares with other background check companies. They said GoodHire’s customer support is:

77%
more responsive
61%
more accessible
49%
resolve issues faster

Call, Chat, Or Email

We’re Here When You Need Us

Our seasoned team of FCRA-certified experts are available to guide you and your candidates through any issues that may arise, whether it’s advice on selecting the right screens, or questions about your candidate’s results.

  • Ready and willing to go above and beyond to resolve your issues
  • Also available to help your candidates—they call us so they don’t have to call you
  • A trusted resource you can call, live chat, or email M-F 8am – 8pm ET

Fast Response Times

Industry-Leading Customer Service Levels

~80%
of calls answered in 60 seconds
87%
responded to in 60 seconds
95%
responded to within 24 hours

Applicant Support

We Impress Your Candidates, Too

Unlike other background check providers, we’re committed to delivering an exceptional, professional experience for both you and your candidates.

  • Friendly interface and responsive support for candidates makes a good first impression
  • Mobile-optimized workflow and digital consent speeds completion times
  • Online dispute process makes it easy if candidates have issues with results

With Goodhire, I can log in and chat with any customer service agent and they will respond quickly with all the information you may need or a time frame to when you will receive the information. (Source: TechValidate)

I also appreciate being able to contact the representative for our company and being able to email or call and get a quick response. (Source: TechValidate)

With GoodHire, we receive excellent customer service, and a more consistent turnaround time with receiving background check results, which saves us a lot of time during the hiring process. (Source: TechValidate)

It’s important that the candidate experience is clean and easy. I don’t have the time to take 15 phone calls a day because candidates can’t figure out how to do their background check.

Customer Success

High-Volume Hiring Requires Extra Support

For customers with more complex screening needs, our team of dedicated account managers engage with you to understand your business’s screening requirements and provide the support you need to meet your hiring goals.

  • Begins with onboarding process and continuous account engagement
  • Expert advice on selecting the right screens for your industry and positions, saving you time and costs
  • Experienced screening professionals ensure best practice approaches to compliance

Our commitment to customer service sets us apart
from other background check providers.
Find out how we’re different.