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Privacy Policy

For Businesses

For Individuals

GoodHire Business Privacy Policy

GoodHire, LLC. is a service that allows verified businesses to obtain background checks for current and prospective employees and applicants. GoodHire LLC (“GoodHire,” “we,” “service,” or “us”) is wholly owned by Inflection.com, Inc. This privacy policy describes how we collect, use, store, and disclose your information when you use our business website and services (“Site”). It also describes the choices you have regarding our use of your information and how you can access and update this information.

This privacy policy is only for our business service

This privacy policy only applies to our GoodHire service for businesses. We also operate GoodHire True Me, a service that allows individuals to obtain their own reports – click here to read about our privacy practices for that service.

Are you the subject of a background check looking for information about your rights?

If you are the subject of a background check that a business has requested from GoodHire, LLC., you have certain rights under the Fair Credit Reporting Act (FCRA). Please click here to learn more about what we collect from you and your rights.

What information does GoodHire collect?

Registration and Contact Information

Access to certain GoodHire web pages and online services is not available to the general public and requires the creation of a GoodHire account (“Account”).

When you register for an Account, fill out our contact form, or otherwise engage with our website, we may collect the following personal information from you (“Registration and Contact Information”):

  • Your name, email address, postal address, phone number, and/or password;
  • Business-related information to verify your company;
  • Transaction-related information for fraud prevention; and
  • Payment Method information if you purchase our products or services on our Sites.

Information We Collect About Candidates and Applicants

We collect information about candidates and applicants that may include but that is not limited to their name, email address, Social Security Number, address, and date of birth. We use this information for the sole purpose of completing the requested background screening and only in compliance with applicable law, including the Fair Credit Reporting Act (FCRA).

Information We Collect From All Web Visitors

When you visit GoodHire.com, we collect the following information from all visitors:

Log data. We collect a standard set of data from all visitors to the website. Also known as “log data,” our servers may collect information that includes your IP address, when your computer or device visited the site, the URL of the website you arrived from, and the type of device or browser you used to access the site. We also record whether you navigate to one of the other services owned by our parent company, Inflection.com, Inc.

Analytics data. We use standard web tools to collect basic information about how you use the GoodHire website. We use this information to understand how groups of users use the site, to understand trends and where people come to our site from, and to improve the site.

Tools We Use To Collect Data From Web Visitors

This site makes use of tools such as cookies to collect various types of information about your activity and computer while you use the website. We only use information collected in the background to deliver and market our service.

Internal cookies. We use different types of cookies (both temporary and persistent) to make it easier for you to navigate the site, track usage of our site to improve your experience, and remember your preferences. Disabling cookies may limit your ability to use some areas of our site. If you would like to disable cookies, you can often do so with your browser settings, or by enabling Do Not Track features in your browser. Check your browser or learn more here. Be aware that you may be unable to use certain features of our products if you disable cookies.

Third party cookies. Our partners, affiliates, and service providers use session ID and persistent cookies to monitor site usage in order to customize the customer experience, provide relevant advertising, and monitor the effectiveness of GoodHire’s marketing campaigns.

We have engaged Inspectlet to analyze the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.

Web Beacons. Web beacons are electronic images that may be used on our Site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

We and our third party partners employ clear gifs (also known as web beacons or web bugs), images, tags and scripts that help them better manage content on our site.

Local Shared Objects and Flash Cookies. We may use local shared objects such as HTML5 to store your preferences such as volume control or to display content based on what you view on our sites to personalize your visit. Third party partners provide certain features on our sites and may display advertising based on your browsing activity using Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing content stored locally using HTML5.

We may also use Flash cookies to collect information. Flash cookies are different from browser cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. Click here, to learn how to manage privacy and storage settings for certain Flash cookies.

How we use the information we collect

Your information is only used to provide and market this service to you, which includes operating the website, remembering your preferences, conducting in-house research, preventing fraud or abuse, marketing you products or services offered by us, and to communicate with you and address your concerns.

Payment Information

All Payment Method information that we collect through the Site is used only to bill you for our products and services. The information is processed by a certified third-party service provider that is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”).

We only share your information in the following situations:

With Your Consent: We may share your information when you give us permission.

With Our Parent Company: Inflection.com, Inc. owns a variety of services in addition to GoodHire LLC, including Identity.com, IdentitySmart.com, and PeopleSmart.com. Data collected under this privacy policy is shared with Inflection and stored on Inflection’s servers.

With Service Providers: We use certain trusted third parties to provide services for us such as cookie support and payments processing. We only share the minimum amount of information necessary to provide the service. In addition, any third-party service provider we use is required to give your information the same protections described in this Privacy Policy.

Deidentified and Aggregated Data: We may share or disclose information we collect after deidentifying and aggregating it so it cannot be linked back to an individual person. We contractually require third parties to respect this practice.

Business Transfers: In the event that Inflection is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. However, the new entity will be bound by this privacy policy after the sale or transfer.

Fraud and Abuse Prevention: We partner with certain third party vendors to prevent fraud and abuse. When you make a purchase, we analyze your payment information and unique device identifiers (including, but not limited to, IP address, MAC address, geographical location, browser and operating system settings) to identify suspected fraudulent activity and block it. We may share information associated with activity flagged as fraudulent (including, but not limited to, payment information, email addresses, and unique device identifiers) with our security partners or law enforcement for further investigation.

Legal Process and Emergency Circumstances: We may disclose or preserve for future disclosure your information if we believe, after due consideration, that doing so is reasonably necessary to protect Inflection’s rights or property or to comply with a law, regulation, valid legal process, or to prevent imminent and serious bodily harm to a person.

If you are a law enforcement officer seeking information from Inflection about one of our users, please reference our Law Enforcement Guidelines for further information.

Unless prohibited from doing so by law or court order, we will do our best to provide subjects – including candidates and applicants - of law enforcement requests with advance notice before we disclose their information to law enforcement, if we have contact information for that customer. We reserve the right to withhold advance notice where it would impede an investigation of identity theft, or in situations involving imminent physical harm or harm to minors.

Advertising on GoodHire

GoodHire works with advertisers to show you targeted ads. We use ad tools, such as AdWords by Google, to show you these ads. We do not share your account information or any information that your current and prospective employees or applicants submit to produce these ads. If you do not want your information used to serve you targeted ads, you may opt-out by clicking here.

Information Storage & Security

PERSONAL INFORMATION DISCLOSURE: UNITED STATES OR OVERSEAS

We do not transfer personal information to third parties outside of the United States or its territories during the preparation or processing of consumer reports.

We retain all of the information we collect or that you submit for purposes including fraud prevention, legal compliance, and to resolve disputes or enforce our agreements.

Your information is stored on secure servers in Northern California. While we use acceptable industry-standard practices to protect your information, we cannot and do not guarantee that your information will be absolutely secure. Here are a few other steps we take to protect your information:

  • We implement technical measures to prevent unauthorized access, and keep security patches and software up-to-date
  • Employee access to your information is restricted and audited
  • Sensitive personal information is stored in encrypted form
  • All personal information is encrypted during transfer (for example, when providing credit card information)

How long we keep data

GoodHire will retain the information you provide to us for as long as your account is active or as needed to provide you services. We will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. GoodHire stores and processes personal information solely in the United States.

Your Opt Out Choices

We use your GoodHire registration information to send you email communications and information about your account. An account holder can unsubscribe from commercial emails by clicking on the unsubscribe link in those emails, emailing privacy@goodhire.com with the email address you wish to unsubscribe from, or by calling 1-888-813-0008. If you opt out, we may still send you service emails, such as emails about your accounts or our ongoing business relations.

Changes to and Deleting your Account

If your account information changes, or if you no longer desire our service, you may correct, update, amend, deactivate or delete your account by making the change on our member information page or by emailing us at support@goodhire.com. We will try to respond to your request within 30 days. We may be required by law or regulation to retain certain account information associated with your use of the service.

Links to Third Party Sites

Our Site includes links to other websites whose privacy practices may differ from those of GoodHire, LLC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button and Widgets, the Share this button, or interactive mini-programs that run on our site. These Features may collect your IP address, may index the page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

California's 'Do Not Track' Law

When you browse our website, we may use trusted third-party tools to analyze website usage, monitor performance, and prevent fraud. GoodHire.com does not currently respond to browser settings such as Do Not Track. Third parties, such as our fraud prevention tools, may also collect personally identifiable information regardless of whether or not you enable the Do Not Track setting in your browser, however, this data is used specifically for fraud and abuse prevention and will never be used for marketing purposes.

California Information-Sharing Disclosure

We do not share your personal information with third parties for direct marketing purposes without your permission.

Children's Information

GoodHire is not directed to individuals under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information on a child under the age of 13 via GoodHire.com, we will promptly remove it from our systems.

Changes to This Policy

If we make changes to the privacy policy that affect your rights, we will post a notice on the site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If we make any changes to this Policy, we will change the "Last Updated" date above.

Questions

If you have any questions about this Policy, please contact us at 888-906-4284, support@goodhire.com, or at the following mailing address:

GoodHire
P.O. Box 391403
Omaha, NE 68139-1403

GoodHire maintains offices at 555 Twin Dolphin Drive #200, Redwood City, CA 94065.

TRUSTe

The TRUSTe program covers only information that is collected through this Web site www.goodhire.com. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe Seal.

TRUSTe Privacy Certification

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.


Effective Date: September 20, 2016
Copyright © 2016 GoodHire. All rights reserved.

GoodHire Consumer Privacy Policy

GoodHire makes it easy for you to request your background check. Our services can help you see your background check information the way employers, online community operators, and other decision makers would see it.

GoodHire.com is operated by GoodHire, LLC. (“we,” “our,” the “service”, “GoodHire”). This privacy policy explains the information GoodHire collects, how the information is used, and how the information may be shared. If you have any questions about this policy or GoodHire services, please contact us.

GoodHire
P.O. Box 391403
Omaha, NE 68139-140
888-906-4284
support@goodhire.com

Who This Policy Covers

This privacy policy applies to:

  • People who use GoodHire to check their own background
  • People whose backgrounds are being checked by an employer, online community or marketplace, or other business organization
  • People who visit GoodHire.com to find out about running their own background check or being screened through GoodHire

About Our Service For Businesses

We own another service for businesses that want to run background checks on current employees, job candidates, and people applying to join online communities or marketplaces.

You can learn about the privacy practices for this service here.

How Businesses Can Request Your Information

GoodHire requires businesses to verify as an employer or online community/marketplace and get your written consent before running a background check on you.

When a verified business runs a background check through GoodHire with your written consent, GoodHire will receive the most recent version, which may include any finalized results from reinvestigations of information you disputed through us.

You can request a copy of a background check run on you through GoodHire by sending an email to support@goodhire.com.

If you are the subject of a background check that a business has requested from GoodHire, you have certain rights under the Fair Credit Reporting Act (FCRA). Please click here to learn more about those rights.

What We Collect When You Use GoodHire.com

To make GoodHire.com work for you and our business customers, we collect the following information about you:

Account information. When you order or view your background check results for the first time, we may ask that you create an account and submit your full legal name, email address, date of birth, Social Security number, and mailing address. We may also ask that you choose a password for your account.

Additional information or report add-ons. If the background check you’re running on yourself or that a business is running on you includes any of our add-on services, such as education or employment history, we may ask for additional information, such as where you went to school, employment history, and former addresses.

Web visit data. We collect a standard set of data from all visitors to GoodHire.com known as “log data.” Our servers may collect information that includes your IP address, when your computer or device visited the site, the URL of the website you arrived from, and the type of device or browser you used to access the site. We also record whether you navigate to one of the other services owned by our parent company, Inflection.com, Inc.

Log data. We collect a standard set of data, also known as “log data”, from all visitors to GoodHire.com. Our servers may collect information that includes your IP address, when your computer or device visited the site, the URL of the website you arrived from, and the type of device or browser you used to access the site. We also record whether you navigate to one of the other services owned by our parent company, Inflection.com, Inc.

Analytics data. We use standard web tools to collect basic information about how you use the GoodHire website. We use this information to understand how groups of users use the site, to understand trends (including howpeople arrive at GoodHire.com, and to improve the site.

Tools We Use To Collect Data From Web Visitors

GoodHire.com uses tools such as cookies to collect various types of information about your activity and computer while you use the site. We only use this information to deliver and market GoodHire services.

Internal cookies. We use different types of cookies (both temporary and persistent) to make it easier for you to navigate the site, track usage of our site to improve your experience, and remember your preferences. Disabling cookies may limit your ability to use some areas of our site. If you would like to disable cookies, you can often do so with your browser settings, or by enabling Do Not Track features in your browser. Check your browser or learn more here. Be aware that you may be unable to use certain features of our products if you disable cookies.

Third party cookies. Our partners, affiliates, and service providers may use session ID and persistent cookies to monitor site usage in order to customize the customer experience, provide relevant advertising, and monitor the effectiveness of GoodHire’s marketing campaigns.

We have engaged Inspectlet to analyze the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.

Web beacons. Web beacons are electronic images that may be used on our site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

GoodHire and our third party partners employ clear gifs (also known as web beacons or web bugs), images, tags, and scripts that help them better manage content on our site.

Local shared objects and Flash cookies. We may use local shared objects such as HTML5 to store your preferences (such as volume control) or to display content based on what you view on our sites to personalize your visit. Third-party partners provide certain features on our sites and may display advertising based on your browsing activity using Flash cookies or HTML5 to collect and store information. Browsers may offer their own management tools for removing content stored locally using HTML5.

We may also use Flash cookies to collect information. Flash cookies are different from browser cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash cookies. You can learn how to manage privacy and storage settings for certain Flash cookies here.

If you run a background check on yourself, we may collect the following information from you:

Knowledge-based authentication data. In order to verify your identity and to ensure that only you can access your report, we work with a service provider that generates credit and non-credit based questions specific to you. Your correct answers to these questions help us verify your identity. This inquiry may show up on your credit report as a “soft inquiry,” which does not affect your credit score.

Comments. You can insert comments into your True Me background check to provide context about your criminal record, if you have one. These annotations become part of your background check, and we collect and store that information. Comments will be included in your background check results when you download them or share them with employers and when an employer or other business runs a background check on you unless you delete them. . You may change and/or remove your comments at any time, but there may be a delay in processing these requests.

Payment information. In order to purchase a GoodHire background check, we ask for standard payment information, including payment card number, expiration date, and billing address.

The payment information we collect through GoodHire is used only to bill you for our products and services. The information is processed by a certified third-party service provider that complies with the Payment Card Industry Data Security Standard (“PCI DSS”).

How We Use Your Information

We use the information we collect from you only to provide the GoodHire service. Here’s a breakdown of how we use your information:

To verify who you are. We may use the personal information you provide us to generate a set of knowledge-based authentication questions to help us verify who you are.

To obtain reports on your behalf. We may use the information you submit, including any comments you add, to run a background check that you or a business requested.

To make this service better. We want to improve GoodHire services continually. We may use the information we collect to optimize GoodHire.com, remember your preferences, conduct in-house research, prevent fraud or abuse, communicate with you, and address your questions or concerns.

To Handle Your Dispute: You have the right to dispute information in your background check. If you believe there is inaccurate or incomplete information in your check, please contact GoodHire directly at disputes@goodhire.com.

How We Share Your Information

With our public records furnishers. To generate your background check, we may provide the companies that provide public records information with your account information (but never your password) and the relevant additional information you’ve provided. These information providers only use your details to generate your background check.

With your authorization. When you authorize us to share your background check results with a third party (for example, a prospective employer or other verified business), we provide a copy of your results, including any comments you’ve added. If you don’t want your comments to be shared with the business you’ve authorized to see your background check results, you can remove the comments through the True Me dashboard.

For dispute resolution purposes: When you dispute information in your background check results, we may share the information you’ve provided with our public records furnisher and other relevant service providers as part of our efforts to investigate, report, and remedy any discrepancy or error in your records.

If you add a comment in your background check results regarding the outcome of the dispute resolution process, this comment will be available to anyone you’ve shared the results with or who has legal access to the results through our employer service.

For legal processes. We may disclose your information or preserve it for future disclosure if we believe that doing so is necessary to protect our rights or property or to comply with a law, regulation, or valid legal process. We may also disclose your information in emergency circumstances, such as when we believe doing so is necessary to prevent imminent and serious bodily harm to a person.

If we have information that allows us to contact you, we will do our best to provide you with advance notice before disclosing your information to law enforcement unless prohibited from doing so by law or by a court order (e.g., an order under 18 U.S.C § 2705(b)) or in limited cases where we believe that notice would be counterproductive, such as situations involving imminent physical harm or harm to minors.

Note: If you are a law enforcement officer seeking information about a user of GoodHire True Me, please reference our parent company Inflection.com, Inc.’s Law Enforcement Guidelines for further information.

With our parent company. GoodHire, LLC is a wholly owned subsidiary of Inflection.com, Inc., which operates and owns a number of services. Inflection.com, Inc. hosts and manages the GoodHire service, but information collected by GoodHire is never shared with other Inflection services.

With service providers. We send your account information (but never your password) to our identity verification service provider in order to generate the questions we use to authenticate your identity and ensure that only you or a verified business can request your report.

Business transfers. In the event that Inflection is involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred. However, the new entity will be bound by this privacy policy after such an event.

Deidentified and aggregated data. We will never sell the information you submit to create a report for marketing purposes. We may share or disclose deidentified and aggregated information about trends or general use of the service, such as statistics about site traffic or the popularity of certain types of reports.

Advertising. We use a Google service to show ads for GoodHire on other parts of the web. To do this, we use a Google cookie. You can learn about Google’s advertising privacy practices here. If you want to opt out of these ads, you can do so on Google’s website or by visiting the Network Advertising Initiative website.

How We Handle Your Payment Information

For processing payments, we use systems that are compliant with the PCI DSS. All payment information is safely stored according to PCI DSS requirements.

Data storage and security. We store your information on secure servers in the United States. Here are a few other steps we take to protect your information:

  • We implement technical measures to prevent unauthorized access and keep security patches and software up-to-date
  • We restrict and audit employee access to your information
  • We store sensitive personal information in encrypted form
  • We encrypt all personal information during transfer (for example, when providing credit card information)

GoodHire uses acceptable industry-standard practices to protect your information. However, we can’t and don't guarantee that your information will be absolutely secure.

Data access. You may use your account to access, correct, or change any personal information you have provided to us or that is associated with your account. Email our Privacy Team at privacy@goodhire.com if you have any questions. We will do our best to respond to your request as quickly as we can.

Communications Preferences

We may send you information about our products, notices regarding your account, and other messages related to GoodHire services, including marketing emails. You can unsubscribe by clicking on the unsubscribe link in those messages, sending an email to privacy@goodhire.com with the email address you wish to unsubscribe, or calling 1-888-906-4284. Please note that you may still receive account and billing notices from us, if applicable.

Children’s Information

GoodHire is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under the age of 13, we will promptly remove it from our systems.

California’s ‘Do Not Track’ Law

Although we would like to honor the browsers set with a “Do Not Track” (DNT) signal, GoodHire does not currently respond to a DNT or similar signal as we await the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond.

Changes To This Policy

If we modify our privacy practices and this policy, we will notify you on GoodHire.com and by email (if we have your contact information) before the changes become effective. We encourage you to review this page periodically for the latest information about our privacy practices and updates to this policy.

Questions

We are located at 555 Twin Dolphin Drive #200, Redwood City, CA 94065. If you have any questions or concerns regarding this policy, please contact us:

Privacy Department
P.O. Box 391403
Omaha, NE 68139.
1-888-906-4284
privacy@goodhire.com

TRUSTe

The TRUSTe program covers only information that is collected through this Web site www.goodhire.com. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe Seal.

TRUSTe Privacy Certification

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.


Effective Date: September 20, 2016
Copyright © 2016 GoodHire. All rights reserved.