Privacy Policy

Privacy Policy

Last Updated: August 24, 2017
Effective: August 24, 2017

Our overarching mission is to build trusted connections online. Respect for people’s privacy and the protection of their data is a crucial pillar of trust building. This policy represents our commitment to your privacy and the respectful use of your data. That’s why it’s important to us that you understand how we collect, use and - in limited cases - share your personal data.

While we’ve tried to make this policy easy to follow and read, we understand that you may still have questions. If you do, you can contact us at privacy@goodhire.com. We’re here to help.

What This Policy Covers

This privacy policy applies to the websites, mobile applications, and APIs (each, a “Service”) owned or operated by Inflection Risk Solutions, LLC ("we", "Inflection"). It also describes your choices regarding use, access and correction of your personal information.

We offer a wide range of Services to employers, businesses, and individuals, including background check and identity verification services.  For example, we provide:

  • Criminal record, education, motor vehicle record, and credit screening services to employers for current and prospective employee background checks.
  • Services for individuals to run employment background checks on themselves.
  • Non-employment background checks and identity verification services for businesses that want to screen current or prospective users.

Depending on the Service you use, we may collect different information about you, and additional privacy terms, notices, and/or disclosures may apply to your use of the Services. This policy does not cover data collected by or through third-party websites or services.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE INFLECTION SERVICES OR VISIT INFLECTION WEBSITES.

Our Data Collection Practices

Information We Collect

In order to provide the Services, we collect personal information directly from our users, from our customers as part of providing our Services, from visitors to our Services, and from public records.

Collection Directly From Our Users
We collect information about users who create accounts with us:

  • Creating an account. If you create an account, we ask you to provide some basic registration information such as your name and email address. If you're registering on behalf of a company, we may also ask you to provide some details about that company as well.
  • Making a purchase. If you choose to make a purchase from us, we ask you to provide billing details such as credit card or ACH information.
  • Commenting on a blog or report. If you leave a comment on a blog post, that comment will be publicly visible. If you choose to add annotations to your personal background report, your comment will be made available to anyone that you authorize to receive a copy of that report.
  • Contacting us. If you contact our customer service team, we will collect your contact information, such as phone number or email address, as well as the contents of your communication. We may also collect additional information to help us better assist you, such as technical information about your browser or information about your account with us.

Collection When We Provide Services To Our Business Customers
We may need to collect personal information from you in order to provide Services to our business customers. For example, if you are the subject of a background check, or if a business customer requests that you verify your identity with us, we may collect some identifying information about you to make sure we're providing the right Services to you.

  • Authorizing a background check. When you authorize one of our business customers to run a background check on you, we ask for your legal name, date of birth, and other identifying details such as your Social Security number, residential address, or past employment or educational history (depending on the type of background check requested). If the background check is authorized electronically, we also collect your email address and/or phone number.
  • Verifying your identity. To run an identity verification check on you for an Inflection Risk Solutions business customer, we collect personal information from you so that we can confirm that you are who you say you are. This personal information could include your legal name, address, phone number, email address, Social Security number, financial or utility account information, or a government-issued photo ID document.

Collection From Third Party Sources
If you authorize us to create a background report about you, we'll collect public records and other information from reliable third-party sources to assemble the report. We may also verify information you provide us against authoritative government databases or information providers. If you are a business customer, we may also use reputable data providers like Salesforce, HubSpot, and LinkedIn to supplement the information you provide to us.

Collection When You Visit Our Website
Inflection Risk Solutions makes use of tools such as cookies to collect various types of information about your activity and computer while you use the website of a Service. This information is only used to deliver and market the Services.

  • If you visit our website, we will collect technical information from your browser, whether you have an account with us or not. This includes log data, which is automatically generated by your browser every time you request a webpage, and includes your IP address, browser User Agent, Referer, and the requested webpage. We might also request analytics data, which include cookies and third-party analytics tools like Google Analytics.
  • We use content and preference cookies (both temporary and persistent) and similar technologies, and our partners may, too. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please click here.
  • We use tools by services such as Google Analytics and MixPanel to learn about how people discover, use, and interact with our website.
  • We have engaged Inspectlet to analyze the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.
  • We use third-party advertising companies that collect information about your usage of the website to help us decide how to buy ads elsewhere on the web. We also partner with these third parties to display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you would like more information about this practice, or if you would like to opt out of interest-based advertising, please click here. If you are located in the European Union, please click here. Please note that you will continue to receive generic ads.
  • For a closer look into the third-party advertising and tracking cookies we use, you can consult our Cookie Policy. This privacy resource provides useful information and options for opting out of these cookies.

How We Use The Information We Collect From You

Your information is used to provide and improve the Services. That includes operating the website, remembering your preferences, conducting in-house research and development, preventing fraud or abuse, marketing products or services offered by us, our parent company, or by selected partners to you, and to communicate with you about your use of the Services and address your concerns.

When We Share Your Information

In limited circumstances, we share the information we collect from you.

  • With your consent. We may share your information when you give us permission - for example, if you authorize us to share your background report with a platform or employer.

  • With our service providers. We work with trusted third parties for such services as retrieving public records and payments processing. We share the minimum amount of information necessary to provide the Services. In addition, any third-party service provider we use is required to secure your information and only use it to provide the services described in this Privacy Policy.
  • With our parent company. Inflection.com, Inc. our parent company, owns a variety of services in addition to Inflection Risk Solutions. Data collected under this privacy policy is shared with our parent company and stored on its servers.
  • De-identified and aggregated data. We may share or disclose information we collect after de-identifying and aggregating it so it cannot be linked back to an individual person. We contractually require third parties to respect this practice.
  • Fraud and abuse prevention. We partner with certain third party vendors to prevent fraud and abuse. When you make a purchase, we analyze your payment information and unique device identifiers (including, but not limited to, IP address, MAC address, geographical location, browser and operating system settings) to identify suspected fraudulent activity and block it. We may share information associated with activity flagged as fraudulent (including, but not limited to, payment information, email addresses, and unique device identifiers) with our security partners or law enforcement.
  • Business transfers. In the event that we or our parent company Inflection.com, Inc. is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your personal information may be sold or transferred as part of that transaction. However, the new entity will be bound by this privacy policy after the sale or transfer.
  • For legal process and emergency situations. We may be required to disclose or preserve for future disclosure your personal information if we believe, after due consideration, that doing so is reasonably necessary to protect Inflection’s rights or property or to comply with a law, regulation, valid legal process, or to prevent imminent and serious bodily harm to a person, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

    If you are a law enforcement officer seeking information from Inflection about one of our users, please reference our Law Enforcement Guidelines for further information.

    Unless prohibited from doing so by law or court order, we will do our best to provide subjects – including candidates and applicants - of law enforcement requests with advance notice before we disclose their information to law enforcement, if we have contact information for that customer. We reserve the right to withhold advance notice where it would impede an investigation of identity theft, or in situations involving imminent physical harm or harm to minors.

Your Privacy Choices

Personal information and preferences can change. We understand that. That’s why we make it possible for you to update certain types of personal information we have about you.

Access, Update And Correct Your Information

You have the right to access your personal information. You may use your account to access, correct, or change any personal information that is associated with your account. You may also email our Privacy Team at privacy@goodhire.com if you have provided personal information to us but do not have an account, or if you wish to delete your account entirely. We will do our best to respond to your request within a reasonable timeframe.

Your Opt-Out And Communication Choices 

We may send you information about our products, notices regarding your account, and other messages related to Inflection services, including marketing emails. You can unsubscribe by clicking on the unsubscribe link in those emails, emailing privacy@goodhire.com with the email address you wish to unsubscribe, or calling 1-888-906-4284. Please note that you may still receive account and billing notices from us, if applicable.

Other Privacy Information

We follow industry-standard best practices to keep your data safe and secure. Inflection does not collect information from children under the age of 13, and does not share your information with third parties for their own marketing purposes. We also abide by Privacy Shield principles for transferring data to and from the EU, and Switzerland.

Data Security And Retention

Inflection retains all of the information we collect or that you submit for as long as your account is active, or is needed to provide you services, or for purposes including fraud prevention, legal compliance, dispute resolution, as well as for the enforcement of our agreements.

Your information is stored on secure servers in the United States. While we use acceptable industry-standard practices to protect your information, we cannot and do not guarantee that your information will be absolutely secure. Here are a few other steps we take to protect your information:

  • We implement technical measures to prevent unauthorized access, and keep security patches and software up-to-date
  • Employee access to your information is restricted and audited
  • Sensitive personal information is stored in encrypted form
  • All personal information is encrypted during transfer

California's 'Do Not Track' Law

When you browse our website, we may use trusted third-party tools to analyze website usage, monitor performance, and prevent fraud. This website does not currently respond to browser settings such as Do Not Track. Third parties, such as our fraud prevention tools, may also collect personally identifiable information from you.

California Personal Information Disclosure: United States Or Overseas

We do not transfer personal information to third parties outside of the United States or its territories during the preparation or processing of consumer reports, except to the extent that queries for public records are submitted to non-US government agencies and data providers.

California Information-Sharing Disclosure

We do not share your personal information with third parties for direct marketing purposes without your permission.

Children's Information

Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information on a child under the age of 13 via the Services, we will promptly remove it from our systems.

TRUSTe

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here.

TRUSTe Privacy Certification

Our Privacy Commitment To Individuals In The EU and Switzerland

Inflection Risk Solutions, LLC complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Inflection Risk Solutions, LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the US-EU and Swiss-US Privacy Shield Principles, Inflection Risk Solutions, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Inflection Risk Solutions, LLC at:

Inflection Risk Solutions, LLC
Attn: Privacy Team
P.O. Box 391403
Omaha, NE 68139
privacy@goodhire.com

Inflection Risk Solutions, LLC has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Under certain limited conditions, individuals may invoke binding arbitration before the Privacy Shield Panel, to be created by the U.S. Department of Commerce and the European Commission.

Data Collection And Sharing By Inflection
Your information is only used to provide the Services for you and others, which includes operating the website, remembering your preferences, conducting in-house research, preventing fraud or abuse, marketing products or services offered by us or by selected partners to you, and to communicate with you and address your concerns.

Data That Inflection May Collect from You Why Inflection Collects This Data The Third Parties Inflection May Share Your Data With and Why

Name
Email Address
Password
Date of Birth

To create your account on our website

Our service providers, but only to the extent necessary to provide services to you

Government-issued photo identification (e.g., a passport) To verify your identity Our identification verification service providers to prove you are who you say you are
Log Data (including your IP address, the type of browser you use, your device ID, and operating system) To better understand how visitors use our website so that we can make improvements Analytics Companies (such as Google Analytics and Mixpanel) for analytics purposes
Advertising Information To help us decide how to buy ads elsewhere on the web Advertising companies, to enhance advertising by Inflection (such as Google AdWords and DoubleClick)
Technical and Analytical Information To learn about how people discover, use, and interact with our website Analytics Companies (such as Google Analytics and Mixpanel) for analytics purposes

Onward Transfer Of Data
We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU­-US Privacy Shield or Swiss-US Privacy Shield, Inflection is potentially liable.

Inflection is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Access And Choice
You have the right to access your data. Upon request, we will provide you with information about whether we hold any of your personal information. To access your data, please contact us at the information below, we will provide you with instructions on how you can go about doing so.

If you seek to access, or to correct, amend, or delete inaccurate data, please direct your query to Matt Muller using the contact information below. If you request for us to remove your data, we will respond to you within a reasonable timeframe.

EU-US and Swiss-US Privacy Shield Point of Contact
Matt Muller, Director of Trust and Identity

Changes To This Policy

If we make material changes to this Privacy Policy that affect your rights, we will post a notice on the site before that change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices. If we make any changes to this Policy, we will change the "Last Updated" date above.

Contact Information

If you have any questions about this Policy, please contact us at 1-888-906-4284, privacy@goodhire.com, or at the following mailing address:

Inflection Risk Solutions, LLC
Attn: Privacy Team
P.O. Box 391403
Omaha, NE 68139

Inflection Risk Solutions maintains offices at:

555 Twin Dolphin Drive, Suite 200
Redwood City, CA 94065

Last Updated: February 23, 2017
Effective: March 23, 2017

To further promote transparency about our data collection practices, we have created this Cookie Policy. Cookies are helpful tools for both websites and website visitors. However, because they can track your behavior and preferences as you surf the web, it’s important for us you understand what they are and how we use them, so you can make an informed decision.

What Are Cookies?

Cookies are small text files placed on your web browser or device by a website to uniquely identify you as a visitor. Cookies enable websites to remember your actions and preferences (like login and language) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How We Use Cookies

We use cookies in several ways, all of which are aimed to enhance the performance of our Services’ sites. For example, we use them to: track how you use our site; make our site work better; learn how you got to our site, and where you go when you leave; as well as to understand whether and how Inflection (our Services) ads drive users to our site. Our cookies are only used for these purposes.

When you visit our Service’s site, two types of cookies are stored on your browser:

  • First-party cookies, which Inflection places on your browser to help us ensure functionality, site performance, analytics, and optimization. We don’t use these cookies for advertising or for tracking purposes.
  • Third-party cookies, which our service providers place in your browser to provide us with a variety of services that may include advertising, analytics, and tracking.

To help you understand more about the types of cookies we use and their category use, please see our cookie tables for Identity.com and GoodHire.com below.

Name of Cookie

Type and Purpose of Cookie

Bombora

Analytics. These cookies help us understand how users interact with our site, in order to optimize and improve our services. For example, they tell us about our web traffic and web usage (like the number of visitors we have to our site, and the number of page views), as well as the effectiveness of our advertising campaigns. These cookies also help us to to identify and fix errors, and prevent fraud and abuse.

Crazy Egg

Google Analytics

Inspectlet

Leadin

Mixpanel

New Relic

Optimizely

Wistia

MixPanel

AppNexus

Hubspot Forms

KissInsights

Facebook Custom Audience

Advertising. We use these cookies to help deliver relevant ads to you, understand how you interacted with an ad, improve the quality of our ads, as well as to measure the performance and reach of our ads.

Google (including: Double Click, AdWords, and Dynamic Remarketing)

HubSpot

Lotame

Facebook Connect

Social Media. We use social media integrations, widgets, and plug-ins, so that you can share information from our site on other social media platforms. These may include integrations with the Google+ Platform, Facebook Connect and Facebook Social Plugins, LinkedIn, Twitter, and YouTube.


Please note that these tools may use their own cookies and analytics. Your interactions with these widgets are governed by the privacy policies of those companies, not by our site’s privacy policy. We may also use pixel tags from these companies to better analyze our marketing efficacy on their sites.

Seals and Certifications

Our site has been certified by a number of organizations for our compliance with various privacy, security, and business standards. The seals that we include for these certifications sometimes use “weak eTags,” which can show up if you are using an ad-tracking and/or ad-blocking software.

These tags are not being used for our tracking purposes, but are needed for the functionality of these seals. Seals with such functionality come from various organizations, such as TRUSTe and the Better Business Bureau (BBB.org).

How to control your cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and features may not work.

For easy steps on how to control and/or delete your cookies collected by your browser, please consult the following links:

To learn more about targeting and advertising cookies and how to can opt out, please consult the following links: