Like all businesses, GoodHire is closely monitoring the coronavirus (COVID-19) outbreak, and we want to provide an update on steps we’re taking to minimize any disruption to GoodHire’s background check service as the outbreak progresses.
We recognize that these are challenging times, filled with a high degree of uncertainty. As a company, we’re following the U.S. Centers for Disease Control and Prevention’s (CDC) request to employers to do all they can to slow the coronavirus.
That said, we have contingency plans in place to ensure we can continue to deliver a high level of service to customers while keeping our employees safe.
We are working closely with our data suppliers and lab partners, who support us in delivering non-automated screening services, such as county court searches, drug screening, and education and employment verifications, to ensure our joint efforts to mitigate service disruptions are well coordinated.
As anticipated, we are starting to see service disruptions in select U.S. counties and with international checks in Asia and Europe. We have posted the details at goodhire.com/covid19-updates and will be updating this page with any service delay information as we receive it.
Also, our Omaha-based Customer Support & Customer Success team members are now working from home. While our employees work remotely, we do not expect any degradation in service. Our team members will be available to you during the same hours and channels: Monday – Friday, 7am – 7pm, CST via phone, email and chat.
Meanwhile, you can continue to login to your GoodHire dashboard as usual to access background check results and order new background checks and screening services.
As events continue to unfold, we will continue to do all we can to maintain the high-level of service you’ve come to expect from GoodHire, and will continue to provide updates related to any service disruptions or delays due to COVID-19 at goodhire.com/covid19-updates.