Terms Of Use

Last Updated: April 8, 2021
Effective: April 8, 2021

This Payment Policy (“Policy”) describes the policies that apply to you when you purchase Services from Inflection Risk Solutions, LLC (“we”, “us”, “our”, “Inflection”). This Policy is a part of, and incorporated into, the Terms of Use that govern your use of Inflection Services.


1. Fees

Unless otherwise specified in a service order form executed or approved by you with respect to your purchase of Services (“Order Form”), all charges associated with your access to and use of a Service are due in full upon placing your order. Inflection’s fees are exclusive of: (i) any pass-through fees for motor vehicle records, county court and statewide searches, verifications, or drug screens; (ii) sales taxes, and any value added taxes and other similar indirect taxes (“VAT”), applicable to its Services. In the event that Inflection’s Services are subject to sales tax or VAT, then Customer shall be responsible for such taxes and, where applicable, it shall be Customer’s responsibility to self-account for local VAT via a self-charging or reverse charge mechanism. If Customer purchases additional Services that are not initially set forth in any Order Form, such added Services shall be charged at Inflection’s then-current rates. Failure to pay charges indicated on any Order Form within five (5) business days of our notice to you that payment is due or delinquent, or if you do not update payment information upon our request, in addition to our other remedies, we may suspend or terminate access to and use of such Service by you. All payments must be made in U.S. Dollars

Tax Exemption: If you make a purchase on GoodHire.com but have not yet submitted a tax exemption certificate that has been reviewed and approved by GoodHire, you will be assessed sales tax. We must be in receipt of a valid exemption certificate in order to apply a tax exempt status to your account. You have 90 days from the date of the tax-exempt purchase to email accounting@goodhire.com, provide your tax exemption certificate, and request a refund. We do not guarantee refunds after the 90 day period.

Once your order is fulfilled and your exemption has been validated, a credit for the applicable tax amount will be applied to the form of payment used to make the tax-exempt purchase. If you used a credit card, please allow up to three billing cycles for the credit to appear on your statement.

2. Payment Terms

You must pay Inflection according to this Payment Policy or as otherwise specified in an Order Form. Unless another payment method is specified, you must provide Inflection with a valid credit or debit card (“Payment Method”) to be kept on file, and hereby authorize Inflection to bill the Payment Method for any Services used. The terms set forth in any Order Form supersede this Payment Policy in the event of any conflict.

If you choose to enroll in Inflection’s auto-billing program for invoices generated under an Order Form, you authorize Inflection to charge your stored Payment Method for any outstanding balance on the invoice due date. Failure to provide a current, valid Payment Method may result in unenrollment from auto-billing.

Without limiting any of Inflection’s remedies for non-payment or late payment of fees due to Inflection, any undisputed fees which are not paid within sixty (60) days of the due date shall be subject to a late charge of one and one-half percent (1.5%) per month (18% per year) or the maximum allowed by law, whichever is less. If collection efforts are required, you must pay all costs of collection, including reasonable attorneys’ fees.

Inflection does not issue refunds for Services that have already been provided to you. For Employment Verifications, the Services are provided once Inflection has made the designated number of attempts to contact an employer, even if we are ultimately unable to reach the employer. After the designated number of attempts have been made to contact an employer, no refunds will be issued. For the avoidance of doubt, designated number of attempts refers to the attempts to contact an employer as described in GoodHire’s Verification Protocol. The exact number of attempts may vary based on the Employment Verification product purchased.

2.1 Organizational Hierarchy Payment Terms

In the event you utilize Inflection’s Organizational Hierarchy capabilities, you accept and understand that Child Organization report orders will be billed to the Parent Organization account, unless the Child account secures its own pricing plan and agrees to pay for reports ordered under that plan through the execution of a new Agreement with Inflection. Parent companies must abide by the payment terms set forth in the Master Services Agreement (if applicable), Terms of Use, and Payment Policy.

You further accept and understand that Parent Organization report orders will be billed to the Parent account, and will not be passed through to any linked Child Organization accounts, unless such Child Organization account secures its own pricing plan and agrees to pay for reports ordered under that plan through the execution of a new Agreement with Inflection.

2.2 Prepaid Fees

Pre-paid fees and subscription fees are not refundable, even if you elect to discontinue use of the Services prior to any applicable term expiration. The foregoing notwithstanding, in the event of conflict between the terms of this Section 2.2 and an Order Form or other underlying contractual agreement, the terms of the Order Form or underlying contractual agreement shall apply.

2.3 Drug Screening Fees

Once a drug screening order is placed by you, it is not refundable until the CCF validity window closes (30 days from CCF creation); after expiration of this 30-day period, Inflection may issue a refund where it has determined, in its sole discretion, that the candidate has not provided a sample during such validity window, however, it is not obligated to do so.

3. Credits

Inflection may, in its sole discretion, choose to offer credits for the Services in various ways, including but not limited to, prepaid Services, coupons, promotional campaigns and referrals. Inflection reserves the right to award credits at its sole discretion. Credits have no monetary or cash value, are non-transferable, and can only be used by you to offset your subsequent payments of fees due for the applicable Service. Credits may only be applied to fees due for the Service specifically identified by Inflection when issuing the credit. To the extent that you has been provided credits, unless the instrument (including any coupon) states an earlier expiration date, these credits shall expire and no longer be redeemable twelve (12) months from the date the credit was issued.

4. Pricing Changes

The prices set forth in any Order Form shall be fixed for the duration of the Pricing Guarantee Period, if any, set forth by Inflection. Upon the expiration of any fixed pricing term, Inflection may adjust the pricing of any Service from time to time and in its sole discretion, provided that Inflection shall provide you with at least thirty (30) days’ prior written notice of any pricing change. If you have multiple Order Forms, the most recently signed Order Form shall apply in the event of a conflict.

The foregoing notwithstanding, in the event that Inflection’s cost of providing the Services materially increases as the result of federal, state, or local laws, ordinances, or other regulatory, administrative, or governmental acts, then Inflection may implement a surcharge equal to the increased cost.