TechValidate Survey Shows How Customers Benefit with GoodHire

New survey results by TechValidate, an independent research organization, show why small and medium-sized businesses, as well as large enterprises, select GoodHire for background checks, and how they benefit from using GoodHire’s platform and services. 

Understanding customers’ experiences using GoodHire, and how they rate important platform criteria, are key to our efforts to delight customers and provide simply better background checks. Which is why the results of this survey are especially insightful. 

We’ve included some highlights from the survey below. Be sure to check out the infographic for more insights and to see what customers are saying about GoodHire. 

Challenges with Other Background Check Providers

Respondents shared the top challenges they faced with other background check providers they’ve used.

• 48% say they struggled with slow turnaround times
• 31% report dissatisfaction with poor customer service/support
• 19% say high pricing was a challenge

Top Benefits of Partnering with GoodHire

After switching to GoodHire, the survey results show customers experienced improved background check processing times and faster time-to-hire compared to previously-used services. 

• 63% of customers say they experience faster turnaround times
• 57% of customers report processing background checks faster
• 51% of customers say they benefit from faster candidate hiring/onboarding

Confidence in Fair & Accurate Results

While faster turnaround times and better pricing are important criteria for evaluating background check providers, users also recognize that a compliant background check process and reliable results based on high-quality data are imperative. Using GoodHire:

• 67% of customers report feeling more confident that their organization is compliant with background screening laws
• 64% feel more confident that their background check results are accurate
• 58% say GoodHire helps ensure that screening policies are applied consistently across their organization

We Continue to Delight Our Customers 

At GoodHire, “Customer Delight” is one of our seven company values, and we keep this value top of mind in everything we do. From our customer-facing Support and Success teams, to back-end engineering, we work hard to deliver products and services that delight customers by meeting and exceeding their expectations. 

We appreciate the positive feedback from our customers, and we’re excited to share the survey results. If you’d like to learn more about how customers of all sizes use GoodHire, we invite you to read our Customer Stories and see how companies like Renewal by Andersen, Gale Healthcare, and SAFE Management benefit from our platform. If you’re ready to learn how you can benefit from simply better background checks with GoodHire, schedule a demo. 

Sara Korolevich

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Sara Korolevich is editor of the blog and responsible for communicating GoodHire’s product news, feature enhancements, and background check compliance updates. Sara’s public relations and communications experience stems from 20+ years working on public education campaigns, public policy, and most recently B2B marketing communications.